Contact Us
Something not working? Have a question?
We read every message and reply within 1–2 business days.
What can you write to us about?
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Tool not working
If the download didn’t go through or you hit an error, share the YouTube URL you were trying. We’ll look into it.
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Wrong subtitles or format issue
If the file isn’t opening in your editor or player, tell us the format you chose and what software you’re using.
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Feature request
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Something else
Go ahead and write anyway. No category required.
Good to know before writing
The tool only works with public YouTube videos. Private, age-restricted, or videos with no captions at all can’t be downloaded — that’s a YouTube limitation, not a bug on our end.
Send us a message
Email us directly
[email protected]
✓ Message sent. We’ll get back to you within 1–2 business days.